To help you troubleshoot any problem you may have with your order or
our software, please read the FAQ first.
If you still cannot find the answer you are looking for, please
contact us.
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Can I save the design created by the software on my computer?
Yes. You can create your design, save it and revisit at anytime.
Your project can not be transferred or edited on another computer.
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What if I’m not satisfied with my album?
We are confident you will be completely satisfied with your order.
But if your album is not exactly as you ordered we will be happy
to offer you a replacement.
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Do you check over my design before printing?
No, we will check the quality of your images but not your design.
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Will you check the colour of my images?
Yes, we do check all your images for colour and quality. If
there are any concerns we will contact you.
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Can I order the Pocket Books with out ordering a main album?
No, you need to order the main album before you can order either
the parent books or the pocket books.
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How long will it take to receive my order?
3 to 4 weeks depending on the time of year.
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My order still hasn’t arrived, what do I do?
Please contact us and we will be able to advise you further.
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I’m having trouble installing the software onto my computer
Once you have selected the ‘download’ option, software download
should begin automatically. Follow the on-screen instructions
to successfully complete the installation. If you are having
difficulties installing the software to your computer, please
check that your computer’s software meets the minimum requirements
for installation of the software. If you are still having trouble,
contact us and we can advise you.
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Will my photographs be secure?
Your photographs are completely secure and you retain all
rights to them.
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How will my order be delivered?
All orders are dispatched via courier and will require someone
to sign for the parcel on delivery.